These Terms of Service (“Terms”) govern access to and use of the Circle Routes website, route-planning platform, dispatch tools, driver applications, customer-tracking pages, client and shipper portals, APIs, integrations, analytics and related services collectively referred to as the “Service”.
The Service is operated by Circle Routes Route Planner, a company established in Ajman Free Zone, United Arab Emirates (“Circle Routes”, “we”, “us” or “our”).
“You”, “your” or “Customer” means the business, organisation or other legal entity that accesses, purchases or uses the Service. An individual who accepts these Terms for a Customer represents that they have authority to bind that Customer.
By creating an account, accepting these Terms, starting a trial, completing checkout or using the Service, you agree to these Terms.
1. Contract documents
Your agreement with Circle Routes consists of:
- these Terms;
- our published pricing and the plan you select in the product (or, for Enterprise only, a written quote accepted by both parties);
- our Privacy Policy;
- any acceptable-use, API or integration rules we publish; and
- any service-level commitments expressly incorporated in writing for Enterprise customers.
If documents conflict, these Terms control for self-serve subscriptions. A written Enterprise quote controls only to the extent it expressly identifies the provision being changed for that customer. A Data Processing Addendum, where signed, controls for personal-data matters it covers.
2. The Service
Circle Routes provides software supporting last-mile delivery operations for business customers globally, with particular focus on operations in the Gulf region and the United Arab Emirates. The Service may include:
- importing or creating delivery orders, collections, pickups and stops;
- route planning and optimization;
- time-window and capacity planning;
- warehouse dispatch and package scanning;
- driver assignment and driver-app workflows;
- live vehicle or driver location;
- navigation links and route instructions;
- proof-of-delivery records;
- cash-on-delivery amounts and collection status recorded in the Service;
- recipient tracking pages, email notifications and SMS notifications;
- driver WhatsApp message templates that open the driver’s WhatsApp app with pre-filled text;
- in-app driver-support messaging between drivers and dispatch;
- client and shipper portal access (including dedicated workspace subdomains);
- delivery-performance analytics;
- APIs, webhooks and third-party integrations; and
- implementation, configuration, support or consulting services stated in an Order Form.
Features may vary by subscription, configuration, territory or implementation.
Circle Routes provides software only. Unless expressly stated in an Order Form, Circle Routes is not a courier, carrier, freight forwarder, fleet operator, employer of drivers or provider of transportation services. You remain responsible for your delivery operations and for all acts and omissions of your employees, contractors, drivers and delivery providers.
Access through a client or shipper portal is governed by these Terms unless a separate written agreement expressly states otherwise.
3. Eligibility and accounts
The Service is intended for business use.
You must:
- provide accurate account and billing information;
- designate authorised administrators and users;
- keep usernames, passwords, API keys and access credentials secure;
- ensure each person accesses the Service only through an authorised account;
- promptly remove access for users who no longer require it; and
- notify us promptly of suspected unauthorised access or security incidents.
You are responsible for activity conducted through your accounts except to the extent directly caused by Circle Routes’s breach of these Terms.
You may not share accounts outside your organisation or provide access to competitors, except with our written consent.
4. Licence and permitted use
Subject to payment of applicable fees and compliance with these Terms, Circle Routes grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the subscription term to access and use the Service for your internal business operations.
You may permit your employees, contractors and delivery partners to use the Service on your behalf, provided that:
- their use relates to your operations;
- you remain responsible for their compliance with these Terms; and
- their access ends when they cease working for you or no longer require the Service.
No rights are granted except those expressly stated in these Terms.
5. Acceptable use
You must not, and must not permit another person to:
- use the Service unlawfully or to facilitate unlawful, fraudulent, dangerous or abusive activity;
- upload information that you do not have the right to collect, use or disclose;
- use the Service to transport or facilitate prohibited or illegally regulated goods;
- use tracking features without appropriate notice, authority or lawful basis;
- harass, threaten, discriminate against or unlawfully monitor any person;
- interfere with the security, availability or operation of the Service;
- introduce malware, malicious code or harmful automated traffic;
- bypass access controls, subscription limits or technical restrictions;
- reverse engineer, decompile or attempt to discover source code, algorithms or non-public system architecture, except where such restriction is prohibited by law;
- scrape, copy or systematically extract the Service or its databases;
- use the Service to develop or train a competing route-planning or delivery-management product;
- resell, lease, sublicense or commercially provide the Service to third parties unless an Order Form expressly permits this;
- remove proprietary notices;
- submit inaccurate location information with the intention of misleading recipients or other users; or
- conduct security testing against the Service without coordinating with Circle Routes in advance.
We may investigate suspected misuse and suspend affected access where reasonably necessary to protect the Service, customers, data subjects or third parties.
6. Customer responsibilities
You are responsible for:
- the accuracy and completeness of orders, addresses, coordinates, time windows, capacities, service times and other inputs;
- validating routes and delivery instructions before dispatch;
- deciding whether a planned route is operationally and legally suitable;
- driver qualifications, licensing, training, working hours and road safety;
- vehicle safety, maintenance, insurance, capacity and regulatory compliance;
- securing any required permits and authorisations;
- compliance with employment, transport, road, consumer, communications and privacy laws;
- communicating appropriately with delivery recipients;
- obtaining all notices, permissions, consents and lawful bases needed for Customer Data;
- configuring user permissions and integrations; and
- maintaining suitable internet, mobile, device and GPS connectivity.
Drivers enable location sharing through their device settings and permissions. Location may be collected while a route is active, including when the driver application is in the background, if the driver has granted that permission. You are responsible for ensuring drivers understand and accept applicable device permissions and workplace policies.
You must not direct a driver to follow the Service where doing so would be unsafe or unlawful. Road signs, road conditions, official instructions and the driver’s reasonable safety judgment take priority over any route or navigation output.
7. Route, ETA and location disclaimers
Routes, stop sequences, arrival estimates, travel times, capacity recommendations and optimization outputs are generated using Customer Data, configured constraints, mathematical models and information obtained from third-party providers.
They are estimates and recommendations, not guarantees.
Actual results may be affected by matters including:
- traffic;
- road closures;
- weather;
- accidents;
- parking;
- access restrictions;
- incorrect or incomplete addresses;
- customer availability;
- service duration;
- vehicle limitations;
- GPS accuracy;
- mobile connectivity;
- map-data errors; and
- events outside Circle Routes’s control.
You must independently review outputs before using them operationally.
The Service is not designed for emergency response, life-critical transport, aviation, autonomous driving or any situation where inaccurate or delayed information could reasonably cause death, personal injury or substantial physical damage.
8. Customer Data
“Customer Data” means information submitted to, collected through or generated from your use of the Service, including:
- orders, stops, collections and pickup information;
- recipient names, addresses and contact details;
- delivery instructions;
- cash-on-delivery amounts and collection status;
- driver and vehicle information;
- device and location information;
- route status;
- proof-of-delivery records and photographs;
- in-app driver-support messages;
- communications and notification information; and
- operational reports.
As between the parties, you retain ownership of Customer Data.
Operational delivery history — including completed routes, orders, proof-of-delivery photographs and signatures, location trails, tracking links, delivery messages and in-app driver-support chat — is kept for 12 months and then deleted. Your live workspace (users, drivers, saved customers, depots, settings and branding), billing records and payroll or overtime records are kept longer as required. Export anything you need to keep before it ages out.
You grant Circle Routes and its subcontractors a worldwide, non-exclusive licence during the term to host, copy, transmit, process, display and otherwise use Customer Data only as reasonably necessary to:
- provide and operate the Service;
- generate routes, ETAs, reports and analytics;
- provide support and implementation;
- secure, maintain and troubleshoot the Service;
- comply with law; and
- exercise our rights and fulfil our obligations under the agreement.
You represent that you have all rights, notices, permissions, consents and lawful bases required for Circle Routes to process Customer Data as contemplated by the agreement.
Customer Data is hosted on infrastructure operated by Circle Routes and its subprocessors. Production systems are primarily hosted in Singapore unless an Order Form states otherwise.
9. Aggregated and anonymised information
Circle Routes may create and use statistics, performance measures, models and insights derived from use of the Service, provided that the resulting information is aggregated or anonymised so that it does not reasonably identify:
- the Customer;
- an individual recipient;
- a driver; or
- another identifiable person.
We may use such information to operate, secure, benchmark, research and improve the Service, including optimization, traffic, service-time and ETA models.
Circle Routes will not sell identifiable Customer Data to third parties.
10. Personal data and privacy
Each party will comply with applicable data-protection laws.
For personal data included in Customer Data:
- the Customer normally acts as controller or equivalent responsible party; and
- Circle Routes normally acts as processor or service provider on the Customer’s instructions.
Where required by applicable law or requested by the Customer, the parties may enter into a separate Data Processing Addendum (“DPA”) addressing processing instructions, confidentiality, security, subprocessors, international transfers, data-subject requests, breach notification and deletion. Customers who need a DPA may request one from Circle Routes at support@circleroutes.ae.
You are responsible for providing legally required privacy notices to recipients, drivers and other data subjects, including notices concerning:
- location tracking enabled through driver devices, including background location while a route is active;
- delivery notifications;
- tracking links, which may display driver location, ETA and, where you enable it, the driver’s telephone number;
- proof-of-delivery photographs;
- cash-on-delivery amounts recorded in the Service;
- driver-initiated WhatsApp messages opened from the driver application; and
- sharing information with Circle Routes and relevant service providers.
Circle Routes may send operational notifications configured in the Service by email and SMS when those channels are enabled. Circle Routes does not automatically send WhatsApp messages to recipients. Where enabled, the driver application may open the driver’s WhatsApp app with a pre-filled message template; the driver decides whether to send the message, and any message sent is governed by WhatsApp’s terms and the driver’s relationship with the recipient.
Our processing of account, billing, website and sales-contact information is described in our Privacy Policy.
11. Security
Circle Routes will maintain reasonable administrative, organisational and technical safeguards appropriate to the nature of the Service and the information processed.
No online service is completely secure. We do not guarantee that unauthorised persons will never defeat security measures.
You must use reasonable safeguards within your own organisation, including secure credentials, appropriate user permissions, supported devices and timely removal of former users.
You must promptly inform us at [support@circleroutes.ae](mailto:support@circleroutes.ae) of any suspected compromise involving the Service.
12. Third-party services and integrations
The Service may interact with third-party products and services, including:
- map, geocoding and navigation providers (including Mapbox, Photon/OpenStreetMap, Google Maps and driver-device apps such as Waze);
- cloud-hosting providers;
- email delivery providers;
- SMS delivery providers;
- media-storage providers used for proof-of-delivery photographs and related files;
- WhatsApp (Meta), when a driver chooses to open WhatsApp from the driver application;
- e-commerce platforms;
- automation providers;
- banks or other payment methods used to pay invoices;
- analytics tools;
- mobile operating systems; and
- customer systems connected through APIs or webhooks.
Third-party services are governed by their own terms and privacy practices.
Circle Routes is not responsible for a third-party service’s availability, accuracy, security, pricing, changes or acts and omissions. We may replace, discontinue or modify an integration where the relevant provider changes or withdraws its service.
You authorise Circle Routes to exchange Customer Data with integrations you enable as reasonably necessary to perform the requested integration.
13. Intellectual property
Circle Routes and its licensors retain all right, title and interest in:
- the Service;
- software and source code;
- algorithms and optimization methods;
- user interfaces and designs;
- documentation;
- APIs;
- templates;
- databases and data structures;
- trademarks and branding;
- improvements and derivative works; and
- all related intellectual-property rights.
Customer Data remains subject to Section 8.
No ownership in the Service transfers to you.
You may use reports, routes, exports and operational outputs generated for you during the subscription term for your internal business operations.
14. Feedback
You may provide ideas, requests or feedback concerning the Service.
You grant Circle Routes a worldwide, perpetual, irrevocable and royalty-free right to use and incorporate that feedback without restriction or payment, provided that we do not publicly identify you as its source without permission.
15. Trials, pilots and promotional access
Self-serve workspaces receive a 14-day free trial with no card required unless a different trial is stated in writing for an Enterprise quote.
During a standard self-serve trial:
- access is provided without charge for 14 days from workspace creation;
- paid billing does not start automatically when the trial ends;
- if you do not choose a paid plan and complete payment, the workspace is suspended until an administrator selects a plan and pays the first period;
- trial usage is shown for your information and is not billed when you convert;
- trial features, support and limits may differ from paid plans;
- Circle Routes may end or restrict a trial in the event of misuse, security risk or material operational burden; and
- if you do not convert to a paid subscription, Circle Routes may delete trial data after a reasonable period.
Enterprise or custom pilots may still be documented in a written quote.
16. Fees, billing and taxes
Subscription fees, volume bands, overage rates and billing frequency are as published on https://www.circleroutes.ae/pricing, unless a written Enterprise quote states otherwise (in which case the quote controls for that customer only).
Unless a written Enterprise quote states otherwise:
- there is no long-term contract and no commitment beyond the paid period you select;
- published prices are set in AED, with USD and EUR equivalents shown on the website;
- subscriptions may be billed monthly or annually, as you select in the product;
- where annual billing is selected, the base subscription is discounted as published on the pricing page;
- a billable stop is counted the first time a task is marked delivered, collected (standalone), visited/completed, or failed; cancelled stops and warehouse returned status changes are not counted again; same-visit collections on an existing delivery are not an extra stop;
- extra stops above the included monthly volume are charged at the published overage rate for your plan and appear on the following invoice;
- self-serve subscriptions are paid by card through Stripe (our payment processor);
- Enterprise custom volume may be invoiced by bank transfer when agreed in writing;
- fees are exclusive of VAT, GST and other applicable indirect taxes;
- Circle Routes will charge VAT or other indirect taxes where required by applicable law;
- you are responsible for applicable taxes that Circle Routes is not required by law to collect from you, other than taxes imposed on Circle Routes’s net income;
- prepaid base fees are non-refundable except where these Terms or applicable law expressly provide otherwise; and
- card-network and currency-conversion charges from your bank remain your responsibility.
If payment is overdue, we may provide notice and suspend access if payment remains outstanding after a reasonable grace period. Suspension does not remove your obligation to pay amounts already due.
17. Subscription term, renewal and cancellation
Self-serve subscriptions renew automatically for successive monthly or annual periods equal to the period you selected.
You may cancel anytime in Settings → Billing. Cancellation takes effect at the end of the current paid period. You keep access until that date. No 30-day written notice is required for self-serve cancellation.
Upgrade and downgrade requests for monthly plans are scheduled for the next billing date so the current period stays predictable. Annual upgrades to a higher plan may adjust the remaining prepaid base immediately; downgrades and cancellations on annual billing take effect at the end of the paid year unless a written Enterprise quote says otherwise.
Pricing changes for renewals will be communicated in advance and apply from the next renewal period.
18. Service availability and support
Circle Routes will use commercially reasonable efforts to make the Service available and provide support through the channels communicated to the Customer.
Unless an Order Form states otherwise, Circle Routes targets 99.9% monthly uptime for the production Service, excluding:
- scheduled maintenance communicated in advance;
- urgent security maintenance;
- beta, preview or experimental features; and
- circumstances outside Circle Routes’s reasonable control.
Standard support is available during nine (9) business hours per business day, UAE time, through support@circleroutes.ae and other channels we publish. For urgent operational issues, Circle Routes will use reasonable efforts to respond outside standard support hours where practicable.
Support response times are targets rather than guaranteed resolution times. Service credits apply only if expressly stated in an Order Form.
Circle Routes may modify the Service to improve functionality, security, performance or legal compliance. We will not intentionally remove material paid functionality during a current subscription term without providing a reasonable alternative or, where no reasonable alternative is available, an appropriate termination or credit remedy.
19. Suspension
We may suspend some or all access where reasonably necessary because of:
- overdue payment;
- a material breach of these Terms;
- unlawful or prohibited use;
- a security threat;
- excessive or abusive use;
- a request from a competent authority;
- risk to the Service or other customers; or
- conduct reasonably likely to expose Circle Routes or another person to liability.
Where reasonably practicable, we will notify you and give you an opportunity to remedy the issue.
We will limit suspension to the affected account, functionality or integration where reasonably possible.
20. Termination
Either party may terminate the agreement:
- by cancelling a self-serve subscription in Settings → Billing (effective at period end);
- if the other party materially breaches the agreement and does not remedy the breach within 30 days after written notice;
- immediately if the other party becomes insolvent, enters liquidation or ceases business, subject to applicable law; or
- where continued performance becomes unlawful.
Circle Routes may terminate a free trial or unpaid account on reasonable notice, including when a trial ends without conversion to a paid plan.
Termination does not affect accrued rights or amounts already due.
21. Effects of termination and data export
When the agreement ends:
- your right to use the Service ends immediately;
- outstanding undisputed fees become payable;
- each party must return or destroy the other party’s confidential information where reasonably required;
- Circle Routes may disable accounts and integrations; and
- provisions intended to survive termination remain effective.
You should export any Customer Data you wish to retain before it ages past 12 months, and before termination takes effect. During the subscription, the Service provides operational reports and other exports the product makes available. Circle Routes does not currently offer a full self-service archive of all Customer Data. If you need help exporting available data, request it while the subscription is active.
Circle Routes does not provide post-termination access to Customer Data. After termination, Circle Routes may delete Customer Data from active systems in accordance with its retention and backup practices.
Data may remain in backups for a limited period and will not be restored except as required for disaster recovery, security or legal compliance.
22. Confidentiality
“Confidential Information” means non-public business, commercial, technical, financial, security or operational information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential.
Customer Data is Customer Confidential Information. Non-public aspects of the Service, pricing, security and technology are Circle Routes Confidential Information.
Each receiving party must:
- use Confidential Information only to perform or exercise rights under the agreement;
- protect it using at least reasonable care;
- disclose it only to personnel, professional advisers and subcontractors who need it and are subject to confidentiality obligations; and
- promptly notify the disclosing party of known unauthorised disclosure.
Confidential Information does not include information that the receiving party can demonstrate:
- is publicly available without breach;
- was lawfully known without restriction;
- was lawfully received from a third party;
- was independently developed without using the disclosed information; or
- must be disclosed by law or court order.
Where legally permitted, the receiving party will provide advance notice of a compulsory disclosure.
Confidentiality obligations survive for five years after termination, except obligations concerning personal data, trade secrets and information that remains confidential by nature, which survive for as long as legally applicable.
23. Publicity
Once an agreement is in place, Circle Routes may include the Customer’s name and logo in customer lists, website pages, presentations and other online marketing materials to identify Circle Routes customers.
The Customer may opt out of future marketing use of its name or logo by written notice to support@circleroutes.ae. Opt-out does not require removal from materials already published before the notice is received, but Circle Routes will stop using the Customer’s name or logo in new marketing materials after a reasonable period.
Neither party may otherwise use the other party’s name, logo or trademarks in public marketing materials without prior written consent.
24. Warranties
Each party warrants that:
- it has authority to enter into the agreement; and
- it will comply with laws applicable to its performance.
Circle Routes warrants that it will provide paid services with reasonable care and skill and that the Service will materially conform to its published documentation under normal authorised use.
If Circle Routes breaches this warranty, your primary remedy is for Circle Routes to use commercially reasonable efforts to correct the non-conformity. If it cannot do so within a reasonable period, you may terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused affected period.
25. Disclaimers
Except for express warranties in the agreement and to the maximum extent permitted by law, the Service is provided “as is” and “as available”.
Circle Routes disclaims implied warranties including merchantability, fitness for a particular purpose, non-infringement and that:
- the Service will be uninterrupted or error-free;
- every defect will be corrected;
- routes or ETAs will always be accurate;
- the Service will achieve a particular cost saving, delivery rate, utilisation level or business result;
- third-party services will remain available; or
- Customer Data or outputs will be accurate where based on inaccurate or incomplete inputs.
Website examples, demonstrations, projections, case studies and performance indicators are illustrative and do not guarantee that every Customer will achieve the same outcome.
26. Indemnification by the Customer
You will defend and indemnify Circle Routes and its officers, employees and contractors against third-party claims, damages, penalties and reasonable legal costs arising from:
- Customer Data that infringes another person’s rights;
- your unlawful collection, use or disclosure of personal data;
- your delivery operations, vehicles, drivers, goods or services;
- personal injury, property damage or delivery loss caused by you or your personnel;
- your use of the Service in breach of these Terms; or
- your violation of applicable law.
This indemnity does not apply to the extent a claim was caused by Circle Routes’s breach, negligence or wilful misconduct.
Circle Routes must give reasonable notice of the claim and allow you to control the defence, provided that you may not settle a claim in a manner admitting liability by Circle Routes or imposing obligations on Circle Routes without our consent.
27. Intellectual-property indemnity by Circle Routes
Circle Routes will defend the Customer against a third-party claim alleging that authorised use of the paid Service infringes that third party’s copyright, patent or trademark, and will pay damages finally awarded or agreed in settlement.
This obligation does not apply where the claim arises from:
- Customer Data;
- modification not made by Circle Routes;
- use contrary to documentation or these Terms;
- combination with items not supplied or approved by Circle Routes;
- continued use after notice of the alleged infringement; or
- a free, trial or beta service.
If such a claim occurs, Circle Routes may:
- modify the Service;
- obtain the right for continued use;
- replace the affected functionality; or
- terminate the affected Service and refund prepaid fees for the unused affected period.
This section states Circle Routes’s entire liability for third-party intellectual-property infringement claims.
28. Limitation of liability
To the maximum extent permitted by law, neither party is liable for:
- indirect, incidental, special, punitive or consequential loss;
- loss of profit, revenue, goodwill or anticipated savings;
- business interruption;
- loss arising from delivery delays, failed deliveries or operational decisions;
- loss caused by inaccurate Customer Data;
- loss arising from a third-party service; or
- loss of Customer Data where the Customer did not export available data before termination, or where a full archive was not a product feature.
Subject to the paragraph below, each party’s total aggregate liability arising from or relating to the agreement will not exceed the fees paid or payable to Circle Routes for the affected Service during the 12 months immediately preceding the event giving rise to the claim.
Nothing in the agreement excludes or limits liability to the extent it cannot lawfully be excluded or limited, including liability for:
- fraud or fraudulent misrepresentation;
- wilful misconduct;
- death or personal injury caused by negligence where liability cannot be excluded;
- infringement or misappropriation of the other party’s intellectual-property rights;
- breach of confidentiality;
- payment obligations; or
- any other liability that applicable law prohibits the parties from limiting.
29. Beta and experimental features
Circle Routes may identify certain functionality as beta, preview, pilot, experimental or early access.
Such functionality may:
- be incomplete;
- change without notice;
- contain errors;
- have limited support; or
- be discontinued.
Beta features are provided without additional warranties and should not be used for critical operations unless Circle Routes confirms otherwise in writing.
30. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, war, civil disturbance, epidemic, government action, telecommunications failure, widespread internet failure, utility outage, cloud-provider failure, labour disruption or cyberattack not caused by that party’s failure to use reasonable safeguards.
Payment obligations for Services already provided are not excused.
The affected party must use reasonable efforts to mitigate the impact and resume performance.
31. Changes to these Terms
We may update these Terms to reflect:
- changes to the Service;
- legal or regulatory requirements;
- security practices;
- changes to third-party dependencies; or
- reasonable commercial developments.
We will post the revised Terms and update the “Last updated” date.
For material changes affecting a paid subscription, we will provide reasonable advance notice. Material changes will normally apply from the next renewal date unless earlier application is required by law or necessary to protect security or prevent abuse.
Continued use after the effective date constitutes acceptance. Where a material change substantially reduces your rights during a current paid term, you may notify us and terminate the affected Service before the change takes effect, unless the change is legally required.
32. Notices
Operational notices may be delivered through the Service or by email.
Formal legal notices must be sent:
To Circle Routes: Circle Routes Route Planner Ajman Free Zone, United Arab Emirates Email: support@circleroutes.ae Attention: Legal Notices
To the Customer: To the legal or administrative contact and address stated in the relevant Order Form or account.
Email notices are deemed received on the next business day after sending unless the sender receives a delivery-failure notification.
33. Assignment and subcontractors
You may not assign the agreement without Circle Routes’s prior written consent, except as part of a merger, reorganisation or sale of substantially all relevant business assets, provided the assignee is not a direct competitor and agrees to the agreement.
Circle Routes may assign the agreement to an affiliate or in connection with a merger, reorganisation, financing or sale of its business or assets.
Circle Routes may use affiliates and subcontractors to provide the Service and remains responsible for their performance to the extent required by the agreement.
34. No partnership
The parties are independent contractors.
Nothing in the agreement creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship or agency between the parties.
Neither party may bind the other without written authority.
35. Electronic contracting
The parties agree that electronic acceptance, electronic records, electronic communications and electronic signatures may be used to enter into and administer the agreement to the extent permitted by applicable law.
Records maintained through the Service or electronic contracting process may be used as evidence of acceptance and transactions.
36. Governing law and jurisdiction
The agreement is governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Ajman, without regard to conflict-of-law principles.
The courts of Ajman, United Arab Emirates, have exclusive jurisdiction over disputes arising from or relating to the agreement. The parties do not agree to arbitration unless an Order Form expressly states otherwise.
Before commencing proceedings, each party will use reasonable efforts for at least 30 days to resolve the dispute through good-faith discussions between authorised representatives, except where urgent injunctive or protective relief is required.
37. General provisions
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.
Failure to enforce a provision is not a waiver.
Headings are for convenience only.
The word “including” means “including without limitation”.
The agreement constitutes the entire agreement concerning its subject matter and supersedes previous discussions or representations concerning that subject matter.
A purchase order issued by the Customer is for administrative convenience only. Any additional or conflicting purchase-order terms do not apply unless expressly accepted in writing by Circle Routes.
Provisions that by their nature should survive termination will survive, including provisions concerning fees, ownership, confidentiality, data, disclaimers, indemnities, liability and dispute resolution.
38. Contact
Questions about these Terms may be sent to:
Email: support@circleroutes.ae Company: Circle Routes Route Planner Address: Ajman Free Zone, United Arab Emirates
