Use this page to ask for your Circle Routes account and personal data to be deleted. It covers the Circle Routes Driver app on Android and accounts on the Circle Routes website and dashboard.
1. How to ask for deletion
Email support@circleroutes.ae with the subject Delete my account and include:
- your full name;
- the phone number or email you sign in with;
- the company you deliver for or work with; and
- whether you want your whole account deleted or only some of your data.
You can also ask the dispatcher or admin at your company. They can turn your account off straight away and pass your deletion request to us.
2. What happens next
We reply within 5 working days to confirm the request. We may ask you to confirm it from the phone number or email on the account so nobody else can delete it.
Your account is turned off as soon as the request is confirmed, so it can no longer sign in. Within 30 days we then delete your account. If you have past deliveries, we instead remove your name, phone number, email and sign-in details from the account, so the delivery records that remain no longer show who you are.
3. What we delete
- your sign-in account and password;
- your profile details: name, phone number and email;
- your app settings and push notification registration; and
- your live location on dispatch maps.
4. What we keep, and for how long
Some records belong to the company you delivered for, and they may need them for their customers, disputes or the law. These are kept for a limited time and then deleted:
- Delivery history (routes, stops, delivery times and call records): up to 12 months, then deleted.
- Location history from your routes: up to 12 months, then deleted.
- Proof-of-delivery photos and signatures: up to 12 months, then deleted.
- Driver support messages: up to 12 months after the last message, then deleted.
- Payroll, overtime and billing records: for as long as tax, accounting and labour laws require.
Copies in encrypted backups are overwritten in the normal backup cycle.
5. Questions
Email support@circleroutes.ae. For more on how we handle personal data, read our Privacy Policy.