Short reads for people who run delivery days
Delivery promises, WISMO, ETAs — and what your plan has to survive once the vans are out.
Operations · 8 min read
Ten hubs, one morning: why big delivery networks plan hub by hub
Saudi delivery orders grew 49% in a year. The operators keeping up split the day by hub, and the routing research and Amazon’s own network say they’re right to.
By Kyla Smith
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· 7 min read
Cash on delivery is shrinking. The refused order isn’t.
Cards are winning in Saudi Arabia and the UAE. The COD orders that remain are the ones that come back, and most of that is decided before the driver knocks.
· 9 min read
“Where is my order?” starts before the van leaves
The ticket sits in customer service. The cause is usually a delivery promise the morning plan could not keep.
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